POLICIES & INFORMATION
CUSTOMER CARE
At twig leaf flower, every item is made or selected with care.
Our goal is to offer simple, thoughtful goods that support everyday moments of calm and comfort.
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If you have questions about our teas, body care, aromatherapy, or books, we are always happy to help.
You can reach us anytime at:
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​We do our best to respond within 1-2 business days.
Our products are created in small batches, so slight variations in color, scent, or appearance may occur.
This is part of the beauty of handcrafted goods.
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SHIPPING & RETURNS
SHIPPING
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Orders are typically processed within 3-4 business days.
Because many twig leaf flower products are handcrafted in small batches, processing times may occasionally vary. If there is ever a delay, we will contact you directly.
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Shipping times depend on the carrier and destination. Once your order ships, you will receive tracking information when available.
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At this time we ship within the United States.
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LOCAL PICKUP
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Local pickup may be available at:
Ye Olde Clock & Gift SHoppe
56 Dallas Village Shopping Center
Dallas, PA 18612
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If you would like to arrange local pickup, please contact us before placing your order.
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RETURNS & EXCHANGES
Due to the nature of handmade and personal care products, all sales are final.
However, if your order arrives damaged or incorrect, please contact us within 5 days of delivery and we will make it right.
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Email:
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Please include your order number and a photo of the item so we can assist you as quickly as possible.
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If you ever have questions about a product before ordering, we are always happy to help.
PRIVACY & SAFETY
Your privacy is important to us.
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Any personal information you provide through this website-such as your name, email address, shipping address, or payment details-is used only to process orders and communicate with you about your purchase.
We do not sell, share, or distribute your personal information to third parties.
Payments are processed through secure third party providers to ensure your information remains protected.
If you have any questions about how your information is used, please contact us at:
PAYMENT METHODS
We accept:
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Credit and Debit Cards
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PayPal
All transactions are processed through secure payment providers.